Refund policy

Return & Refund Policy

Top Knot Outfitters
Operated by Adventure It's Out There, Inc.

Every Top Knot Outfitters item is made to order. Please review product descriptions, colors, and sizing information carefully before purchasing.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or contains an incorrect item, we'll work to make it right.

Please contact us at murphyhiker@gmail.com, preferably within 14 days of delivery, with:

Your order number
A description of the problem
Clear photographs of the item and the issue

We will review the claim and, when the item is confirmed to be defective or incorrectly fulfilled, provide an appropriate replacement or refund at no additional cost.

Please contact us before returning anything. In most cases, returning a defective item will not be necessary.

Change-of-mind returns

Because our products are made to order, we generally do not accept returns or exchanges for:

Change of mind or buyer's remorse
Ordering the wrong size or color
Personal preference
Items ordered by mistake after production has begun

This policy does not limit any rights or remedies available under applicable law.

Order cancellations

If you need to cancel or change an order, contact us immediately. We will try to accommodate your request before production begins, but cancellation or changes cannot be guaranteed once an order has entered production.

Lost or missing packages

If your package has not arrived after its estimated delivery date, please contact us with your order number. We will investigate with our fulfillment partner and shipping carrier and provide an appropriate resolution.